Personal information, as defined by the Privacy Act, is information or opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Shield will only collect information reasonable to the services we provide. The types of personal information collected by Shield Mercantile include:

• Personal descriptors such as your name, date of birth, gender and marital status;
• Contact details such as address, previous known address, email address and contact phone numbers;
• Employment history such as employer’s names, addresses and contact phone numbers;
• Information regarding your account, including your contract with your original credit provider, balance outstanding, any information disclosed in your initial credit application, details of payments and default listings, correspondence and contact between you and the original creditor, as well as involvement as a party in pending and completed legal proceedings and personal insolvency information;
• Any financial information you provide us, such as assets, liabilities, income and expenditure;
• Complaint information such as dates of when the complaint was received and finalised, details of the complaint and your expectations and the resolution of the complaint;
• Government issued identifiers such as an Australian Business Number (ABN) and drivers licence numbers;
• We may also collect information about your affiliation with certain organisations such as professional associations.