For over 30 years Shield Mercantile has been assisting many of Australia’s largest consumer financiers to recover overdue debt. Shield is different from other collection agencies because it does not operate in a call centre environment. Instead, the people at Shield work individually with customers to find a payment solution best suited to the unique circumstances of the individual.
In addition to acting as agent for its client, Shield also purchases debt portfolios from major financial institutions.
If you’ve heard from us it is because we have either been engaged to collect a debt on behalf of one of our clients, or your debt has been assigned (sold) to Shield from a bank or other financial institution. When we are engaged to collect a debt on behalf of our client, the money you pay us is held in trust and sent on to our client to clear your debt.
If Shield has purchased your debt, this means that you now owe the outstanding balance to Shield Mercantile and must pay Shield directly.
Yes, talk to us, we are here to help. We will always communicate with you in a respectful and courteous manner. We take extra care with vulnerable customers, always considering their unique circumstances. At the same time, we expect you to be respectful and courteous towards us. We will never engage in practices which are aggressive, deceptive, deceitful, oppressive or improper, whether lawful or not.
We will work with you to identify your situation and will:
We will try to keep information requests to a minimum and not seek unnecessary or duplicate documentation when assessing whether financial hardship is applicable to you.
The type of information that will help us understand your situation includes:
We will always respect and protect your privacy, confidentiality and will never act in a manner intended to embarrass you or cause you distress.
Shield Mercantile only uses the personal information which has been collected for the purposes of debt recovery or for secondary use provided your consent has been obtained.
Shield Mercantile may disclose personal information to the following sources:
Credit Reporting Bodies (CRB) are organisations whose business involves handling personal credit information which is provided to their subscribers about the creditworthiness of an individual. An individual can ask a CRB for a copy of the credit file they hold about them. The CRB will request personal information to enable them to properly identify the individual making the request.
Individuals can obtain a copy of their credit report for free from a CRB under the following circumstances:
You can request a copy of your credit report from these Credit Reporting Bodies:
Cant find what you are looking for? Send us a message with your question.
The team at Shield Mercantile are here to assist you. Falling behind on your payments can happen to anyone and we are dedicated to helping our customers get on top of their overdue accounts.
If your experiencing financial hardship please read here.