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Shield Mercantile

Career Opportunities

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The people at Shield Mercantile are a team of high performing, fully licensed, long term debt collection professionals. We operate from our offices located in Parramatta and Melbourne CBD.

For over 30 years Shield Mercantile has led the consumer debt recovery market in terms of its results, responsiveness, timeliness and the way it takes care of its customers.

If you are a consumer collections professional with a track record of high performance and excellent customer service, we would love to hear from you. We also love hearing from people who are seeking to develop a career in collections. Some of our most successful team members developed their skills and built their career with the guidance and training provided by Shield.


Quality control at Shield is reflected in every aspect of our service. We strive to provide our clients and their customers with the best experience possible. To support this goal, Shield is a Quality Endorsed Company under AS/ANZ ISO 9001:2008.

Investment in Technology

Our collection system incorporates comprehensive client reporting modules that can be customised to suit the specific requirements of each client. Shield’s investment in technology ensures ongoing robust cyber security and customer data privacy and protection which meets all the requirements of Australia’s top banks and financial institutions.

Benefit with Shield Mercantile

Increase your recovery rate, reduce your cost to collect and protect your brand by engaging one of the most trusted and experienced consumer collections teams in Australia.

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