We stand up for your rights.

Our commitment is

‘Quality Over Quantity’

in everything we do.

Our expertise Covers

Consumer Personal Loans

Consumer credit cards

Automotive finance

Business loans

Business credit cards

Home loans

Overdrawn transaction accounts

Debt purchase

Our clients can be confident that our processes will produce consistently high performance in every aspect of our service.

Shield Mercantile is Australia's best performing consumer debt recovery agency.
We can help you realise even the most difficult file.

We are a team of high performing, fully licensed, long term career professionals – passionate about our work.

Our 30 years of knowledge and experience allows us to tailor a debt recovery solution to suit each portfolio entrusted to us. This means better customer service and market leading recovery rates delivered in an environment of unwavering ethics, total transparency and full compliance.

Our approach to collections is designed to suit the individual circumstances of each of your customers. We know that genuine financial difficulties arise from time to time, for many different reasons and our team is dedicated to assisting and finding a manageable repayment program for every single customer.

Our Locations

Our collections and data centres are all based in Australia. No data leaves the country, and all work is carried out locally by permanent, full-time employees.

With offices in both New South Wales and Victoria, we have capacity to handle any level of overflow at any stage in the debt recovery cycle.

Our Approach

We don’t operate a volume-based, contact centre, instead we use a dedicated portfolio-based collection methodology, which means we work one-on-one with your customers to deliver a personalised solution on each file.


Quality control at Shield is reflected in every aspect of our service. We strive to provide our clients and their customers with the best experience possible. To support this goal, Shield is a Quality Endorsed Company under AS/ANZ ISO 9001:2008.

Investment in Technology

Our collection system incorporates comprehensive client reporting modules that can be customised to suit the specific requirements of each client. Shield’s investment in technology ensures ongoing robust cyber security and customer data privacy and protection which meets all the requirements of Australia’s top banks and financial institutions.

Benefit with Shield Mercantile

Increase your recovery rate, reduce your cost to collect and protect your brand by engaging one of the most trusted and experienced consumer collections teams in Australia.

Our services

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