Our 30 years of knowledge and experience allows us to tailor a debt recovery solution to suit each portfolio entrusted to us. This means better customer service and market leading recovery rates delivered in an environment of unwavering ethics, total transparency and full compliance.
Our approach to collections is designed to suit the individual circumstances of each of your customers. We know that genuine financial difficulties arise from time to time, for many different reasons and our team is dedicated to assisting and finding a manageable repayment program for every single customer.
Our collections and data centres are all based in Australia. No data leaves the country, and all work is carried out locally by permanent, full-time employees.
With offices in both New South Wales and Victoria, we have capacity to handle any level of overflow at any stage in the debt recovery cycle.
We don’t operate a volume-based, contact centre, instead we use a dedicated portfolio-based collection methodology, which means we work one-on-one with your customers to deliver a personalised solution on each file.
Quality control at Shield is reflected in every aspect of our service. We strive to provide our clients and their customers with the best experience possible. To support this goal, Shield is a Quality Endorsed Company under AS/ANZ ISO 9001:2008.