We stand up for your rights.

We are here to help!

Talk to one of our friendly staff today.

Click here to view, manage or pay your account.

Click here to arrange a payment plan online.

Have a question? Click here to ask your question.

Request a call back to discuss your account.

How To Pay

Payment by mail
Personal cheque, bank cheques and money orders accepted.

Pay Online

Click the link above to pay your account online.

By Phone

Visa and Mastercard debit cards accepted as well as direct debit.


Please quote your Shield Mercantile Reference Number referred to on our correspondence.

If you have received a letter, SMS, email or phone call from us, you can use our Self Service option to manage your account online.

Have you received communication from us?

You may have received communication from us regarding your account. The simplest way to deal with your account is to login to our portal and see the range of options available to you. If the portal doesn’t answer your questions, or you would like additional support please contact us by Phone, SMS or Email.




How can we help?

The team at Shield Mercantile are here to assist you. Falling behind on your payments can happen to anyone and we are dedicated to helping our customers get on top of their overdue accounts.

Make contact with us as soon as you can. You can do this by email or over the phone. The sooner we understand your individual circumstances, the sooner we can put a plan in place to help reduce your debt.

If your experiencing financial hardship please read here.

You can contact Shield by phone on 02 9687 6111 or by email shieldmercantile@shieldmerc.com.au

Arrange a Payment plan

Ask Us A Question

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Make a Complaint