Home - Shield Mercantile

We are here to help!

Talk to one of our friendly staff today.

Make a one-off payment

Click here to view, manage or pay your account.

Setup a payment arrangement

Click here to arrange a payment plan online.

Ask us a question

Have a question? Click here to ask your question.

Request a call back

Request a call back to discuss your account.

How To Pay

By Mail

Personal cheque, bank cheques and money orders accepted.

Pay Online

Click the link above to pay your account online.

By Phone

Visa and Mastercard debit cards accepted as well as direct debit.

BPAY

Please quote your Shield Mercantile Reference Number referred to on our correspondence.

If you have received a letter, SMS, email or phone call from us, you can use our Self Service option to manage your account online.

Have you received communication from us?

You may have received communication from us regarding your account. The simplest way to deal with your account is to login to our portal and see the range of options available to you. If the portal doesn’t answer your questions, or you would like additional support please contact us by Phone, SMS or Email.

Letter

Message

Email

How can we help?

The team at Shield Mercantile are here to assist you. Falling behind on your payments can happen to anyone and we are dedicated to helping our customers get on top of their overdue accounts.

I have been contacted by Shield, what should I do?

Make contact with us as soon as you can. You can do this by email or over the phone. The sooner we understand your individual circumstances, the sooner we can put a plan in place to help reduce your debt.

I'm experiencing financial hardship, and need help.

If your experiencing financial hardship please read here.

How can I contact Shield?

You can contact Shield by phone on 02 9687 6111 or by email shieldmercantile@shieldmerc.com.au

We stand up for your rights.