We stand up for your rights.

Shield Mercantile

Complaints

Shield Mercantile endeavours to engage with our customers in a professional and ethical manner. Should you feel we are not fulfilling this please contact us directly to raise your concerns and bring the matter to our attention to be remedied.

Contact Details

Please ensure you have the following details to assist us in resolving your dispute as fairly and as quickly as possible.

  • Your full name and postal address
  • Your preferred contact details
  • Your reference number if you have an account with us
  • Clear & concise details as to the nature of your question, complaint or concern including specific dates and times if applicable

We will endeavour in all cases to respond to you within 24 hours to confirm receipt of your dispute and depending on the extend of the dispute we will outline a further time frame to provide feedback and discuss the dispute if necessary, if not we should be able to discuss the matter with you immediately.

Complaints Form

Not satisfied with the outcome?

We aim to have a 100% resolution on all complaints however If a complaint has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Request a Call Back

Make a Complaint

Ask Us A Question